For IT Companies & MSPs

Your Clients Called with a Server Down. You Were on Another Ticket.

IT companies and MSPs lose clients when support calls go unanswered. Voycee picks up every call, captures the issue, triages urgency, and lets you focus on solving problems.

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73%

Of MSP clients leave due to poor responsiveness

$15K+

Average annual MSP contract value

38%

IT support calls happen outside business hours

<2s

Voycee answer time

Why it companies & msps lose customers to missed calls

Support calls come in while your team is on site

Your technicians are elbows-deep in a network rack. The phone rings. They can't answer. That call could be a client with a critical outage.

After-hours emergencies hit voicemail

Servers crash at 2 AM. Ransomware hits on a Sunday. If your client can't reach you, they panic and start looking for a new provider.

New business inquiries get lost in the noise

A potential client calls to ask about managed services. Your support line is busy. They leave a voicemail. You call back two days later. They already signed with someone else.

Small teams wear too many hats

You are the sales team, the project manager, and the escalation path. Answering every call while doing actual technical work is not sustainable.

What Voycee does for it companies & msps

Answers every call 24/7, including critical after-hours support requests

Captures ticket details: what system is affected, error messages, urgency level

Triages calls: routes emergencies to on-call, queues routine requests for business hours

Books sales consultations and discovery calls with new prospects

Handles common questions about your services, pricing, and response times

Sends you a text or email summary after every call with full details

Works nights, weekends, and holidays without hiring a night shift

Gives your 3-person shop the phone presence of a 30-person company

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Common questions

Can it triage by urgency?

Yes. You define what counts as critical (server down, security incident, no internet), high (printer issues, slow systems), and routine (password resets, how-to questions). Critical calls get transferred immediately. Others get queued.

Does it work with our ticketing system?

Voycee captures all the details and sends them to you via text or email. You or your team then creates the ticket in your PSA (ConnectWise, Autotask, etc.). Direct PSA integration is on the roadmap.

Can it handle new sales inquiries separately from support?

You can set up different call flows. Support calls get triaged and logged. Sales inquiries capture the prospect's needs and book a discovery call on your calendar.

Is it secure enough for IT clients?

Voycee does not access your client systems or store passwords. It captures call details only (name, company, issue description). All data is encrypted in transit and at rest.

Stop losing customers to missed calls

Every call that goes to voicemail is revenue walking out the door. Voycee makes sure every caller gets an answer.

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