Stop losing patients to missed calls
Your front desk is juggling check-ins, insurance, and EHR charting while the phone keeps ringing. Voycee answers every patient call, schedules appointments, triages urgent issues, and handles insurance questions, 24/7.
$5 free credits. No credit card required.
The missed call problem in medical practices
Medical offices miss up to 35% of incoming calls during peak hours. Here's what that actually costs your practice.
Patients call when your staff is busiest
Peak clinic hours mean full waiting rooms, check-ins, vitals, and charting happening simultaneously. The phone rings and no one can pick up, so the patient hangs up and calls another practice.
After-hours calls go unanswered
Patients call evenings and weekends for prescription refills, test result questions, and next-day appointments. A voicemail greeting does not book an appointment or calm a worried parent.
Each missed new patient call costs $200-$400
A new patient first visit averages $250-$400 with labs and follow-ups. Retain that patient and they generate $2,000+ per year. One missed call per day adds up to $6,000/month walking out the door.
Front desk is stretched to the breaking point
Phones, EHR documentation, insurance verification, prior authorizations, check-ins, and checkout. Your front desk staff is doing five jobs at once. Calls are the first thing that drops.
Calculate your missed call cost
Adjust the sliders to match your practice. Most medical offices are surprised by the number.
How much are missed calls costing you?
Enter your numbers below. Most businesses are surprised by the result.
Hear how it works
A real conversation between a patient and your Voycee receptionist.
Human receptionist vs. Voycee
| Feature | Human Receptionist | Voycee |
|---|---|---|
| Availability | 40 hrs/week | 24/7/365 |
| Annual cost | $36,000+ | From $29/mo |
| Missed calls | During check-ins, lunch, busy hours | Zero |
| Languages | 1-2 | 20+ |
| Sick days / PTO | 15-20 days/year | Never |
| Call capacity | 1 call at a time | Unlimited simultaneous |
| After-hours | Voicemail | Live answering + scheduling |
| Urgent call triage | Inconsistent | Instant rule-based routing |
Common questions from medical practices
How does Voycee handle patient privacy and HIPAA?
Voycee does not store protected health information (PHI). The receptionist collects only scheduling and contact details. It never accesses medical records, diagnoses, or treatment information. Call transcripts are encrypted at rest and in transit, and you control data retention settings.
Can it triage urgent calls?
Yes. You define urgency rules. Keywords like chest pain, difficulty breathing, severe bleeding, or allergic reaction trigger an immediate transfer to your on-call provider or a prompt to call 911. Routine calls are handled normally or queued for your staff.
How does insurance verification work?
You configure your accepted plans and network details. When patients call, the receptionist confirms whether their insurance is accepted and shares general copay and referral information. Complex eligibility questions are transferred directly to your billing team.
How long does setup take?
Most medical practices are live in under 15 minutes. Create your agent, add your office information, provider schedules, and accepted insurance plans, connect a phone number, and you are receiving calls.
Can it handle prescription refill requests?
The receptionist collects the patient name, medication name, dosage, preferred pharmacy, and callback number, then routes the request to your nursing staff or provider for clinical approval. It never authorizes or confirms refills itself.
Does it integrate with EHR systems?
Voycee connects to Google Calendar for appointment scheduling today. EHR integrations with systems like Epic, Cerner, and athenahealth are on the roadmap. In the meantime, every call is logged with a full transcript your staff can reference when updating the chart.
Stop losing $6,000/month to missed calls
Join medical practices that answer every patient call, 24/7, in any language, at a fraction of the cost of another front desk hire.
$5 free credits. No credit card required.