SMS Terms & Conditions

1. SMS Messaging Program

Voycee, a service of Pravenya Inc., provides transactional SMS notifications to Voycee account holders (the business owners who sign up for the Voycee voice receptionist platform). Creating a Voycee account does not opt you into text messages. SMS is off by default on every account, and we only send texts to an account holder who has separately and voluntarily opted in.

The Voycee SMS program is available to residents of the United States and Canada who are 18 years of age or older. To opt in directly without creating a Voycee account, you can sign up for SMS notifications here.

2. Types of Messages

You may receive the following types of SMS messages:

• Call notifications: Alerts when your AI receptionist handles a call, including caller information and call summaries.
• Account alerts: Low account balance warnings, billing confirmations, and account status updates.
• Service updates: Important changes to your receptionist configuration or service availability.

3. Opt-In

There are exactly two ways to opt in, and both require a deliberate action from you. You can check the consent box on our SMS sign-up page, or you can switch SMS notifications on in your account settings. SMS notifications are set to off by default, so doing nothing means you receive no texts.

Consent is never a condition of purchase, and it is never bundled with registration. You can use every part of Voycee without enabling SMS notifications, and you can withdraw consent at any time by replying STOP or by switching the setting back off.

4. Message Frequency

Message frequency varies based on your call volume and notification preferences. Typical users receive 1 to 20 messages per week.

5. Opt-Out

You can opt out of SMS messages at any time by replying any of the following keywords to a Voycee message: STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, or QUIT. After opting out, you will receive a one-time confirmation message and no further SMS messages will be sent.

To re-subscribe, reply START or UNSTOP to our number.

6. Help

For help with SMS messaging, reply HELP or INFO to any message from Voycee, or contact us at help@voycee.com. The automatic HELP reply restates program details, frequency, and opt-out instructions.

7. Message and Data Rates

Message and data rates may apply. Voycee does not charge for SMS messages, but your mobile carrier may charge standard messaging fees. Check with your carrier for details about your plan.

8. Supported Carriers and Carrier Liability

SMS messages are supported on all major US carriers including AT&T, Verizon, T-Mobile, Sprint, and most regional carriers. Canadian carriers are also supported. Carrier support is not guaranteed, and delivery may vary.

Mobile carriers are not liable for delayed or undelivered messages. Voycee is not responsible for any charges, delays, or non-delivery of messages caused by your wireless carrier.

9. Privacy

Your phone number and messaging data are handled in accordance with our Privacy Policy. Voycee will not sell, rent, or share your mobile number or opt-in information with third parties for marketing purposes. Phone numbers and opt-in records are used solely for delivering the Voycee service notifications described in Section 2.

10. Changes to These Terms

We may update these SMS Terms from time to time. Changes will be posted on this page with an updated revision date. Continued use of SMS features after changes constitutes acceptance.

Contact

Voycee
Email: help@voycee.com
Website: voycee.com