Your Patient Is in the Exam Chair. The Phone Keeps Ringing.
Optometrists spend most of their day in the exam room. When your front desk is helping someone pick frames or running insurance, incoming calls go unanswered. Voycee picks up every call, books eye exams, and handles common questions about contacts, insurance, and hours.
No credit card required. Set up in under 5 minutes.
30%
Of patient calls go unanswered during exams
$400+
Average revenue per comprehensive eye exam
58%
Of callers will not leave a voicemail
<2s
Voycee answer time
Why optometry practices lose customers to missed calls
Exam rooms keep your staff away from the phone
Pre-testing, dilations, contact lens fittings. Your team is busy with patients in the back while the phone rings at an empty front desk.
Insurance verification calls eat up half the day
"Do you take VSP?" "Is my exam covered?" "Can I use my HSA?" Your staff answers the same insurance questions over and over instead of helping patients in the office.
Contact lens reorder calls are simple but time-consuming
Patients call to reorder the same contacts they always get. A 2-minute call that happens 15 times a day adds up to serious front desk time.
Patients shop around and book the first office that answers
When someone needs a new eye doctor, they call two or three practices. The one that picks up and schedules them immediately wins. Voicemail loses.
What Voycee does for optometry practices
Common questions
Can it handle contact lens reorder requests?
Yes. Voycee collects the patient name, current lens brand, and quantity, then sends the details to your team. Your staff can confirm the prescription and process the order.
Does it answer vision insurance questions?
You provide a list of the plans you accept. Voycee lets callers know whether their insurance is accepted and recommends they bring their card to the appointment for a full benefits review.
What if someone calls with an eye emergency?
You set the rules for what counts as urgent, like sudden vision loss, eye injuries, or chemical exposure. Voycee transfers those calls to you or directs them to the nearest ER.
Can it help with frame selection questions?
Voycee can share your general frame brands, price ranges, and suggest the caller visit in person for a fitting. It focuses on getting them scheduled for an appointment.
Stop losing customers to missed calls
Every call that goes to voicemail is revenue walking out the door. Voycee makes sure every caller gets an answer.
$5 free credits. No credit card needed. Cancel anytime.